Refund policy

 

Returns and Exchanges

Please note that we cannot accept returns or exchanges in the following cases:

  • Items returned more than 8 days after delivery.

  • Items that have been used.

  • Items returned without prior notice to us regarding the request for return or exchange.

  • Requests to forward an item once it has been received. *Please note: Due to the nature of some products, the finish, color, or pattern may differ slightly from the product images.

Defective Items

Upon receiving your order, please take a moment to inspect the items. While we take every precaution to ensure the quality of our products, should you find any defects or issues, please contact us within 3 days of delivery.

【Product Inquiries】 Ichirindo E-mail: info@tsumami-ichirindo.com Business Hours: 11:00 AM – 6:00 PM (Closed on Sundays, Mondays, and Public Holidays)